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Terms of Service

Effective Date: February 11, 2025

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Welcome to Dirty Duo! These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our website, you agree to comply with these Terms.

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1. Services Provided

"Dirty Duo" refers to Dirty Duo, LLC, a cleaning service provider that offers residential and commercial cleaning solutions. All references to "we," "us," and "our" in these Terms refer to Dirty Duo, LLC and its employees, agents, and affiliates.

"User" or "You" refers to any individual or entity accessing or using the website or services provided by Dirty Duo, whether as a guest or registered user. By accessing or using our website or services, you represent and warrant that you are legally capable of entering into binding contracts and that you are of legal age to form such contracts in the jurisdiction in which you reside.

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2. User Information and Privacy

To provide our services, we collect personal information, including but not limited to your name, email address, phone number, and physical address. Your information is handled in accordance with our Privacy Policy, which complies with the Federal Trade Commission Act (FTA) and the North Carolina Identity Theft Protection Act (NCITPA) to ensure data security and consumer protection. To provide our services, we collect personal information, including but not limited to your name, email address, phone number, and physical address. Your information is handled in accordance with our Privacy Policy.

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3. Employment and Staffing

  • All cleaning staff at Dirty Duo, LLC are considered employees, meaning we cover all payroll taxes and workers' compensation insurance.

  • We provide all necessary equipment and supplies for the job.

  • Our policy is to send cleaners in pairs of two for both their safety and for maximum efficiency.

  • Dirty Duo complies with the Fair Labor Standards Act (FLSA) and the North Carolina Wage and Hour Act (NCWHA) to ensure fair wages, proper working conditions, and adherence to all applicable employment laws.

  • All employees of Dirty Duo, LLC are authorized to work in the United States. We comply with all applicable federal and state laws regarding employment eligibility and ensure that all personnel hired by Dirty Duo are legally authorized to work within the United States. By using our services, you acknowledge and agree that Dirty Duo employs individuals who are authorized to perform work within the U.S. and are in compliance with immigration and labor laws.

 

4. Appointments and Cancellations

  • Clients must schedule appointments in advance.

  • Cancellations must be made at least 24 hours before the scheduled service to avoid a $50 cancellation fee.

  • If a cleaning appointment is canceled last minute, we may charge a higher rate on the next visit due to increased cleaning requirements.

  • Permanent service cancellations require two weeks’ notice before the final cleaning.

 

5. Satisfaction Guarantee

  • We strive to exceed expectations and inspect our work before leaving the premises.

  • A completed checklist is left for client review.

  • If something is missed, clients must notify us within 24 hours to activate our Spotless Satisfaction Guarantee, and we will return to correct the issue.

 

6. Sick Policy

  • If you or anyone in your home has a contagious illness, please reschedule your cleaning.

  • We may also reschedule services if our staff is ill to protect your household.

 

7. Lockout Policy

  • Clients must provide access to the property via key or alarm code.

  • If we are unable to access the property, a $50 fee will be charged.

  • If provided with alarm codes, we will rearm the alarm upon departure.

 

8. Limitation of Liability and Indemnification

  • Dirty Duo is not liable for any indirect, incidental, consequential, or punitive damages arising from the use of our services.

  • Clients agree to indemnify, defend, and hold harmless Dirty Duo, its employees, and affiliates from any claims, damages, losses, or expenses resulting from the client’s failure to adhere to these Terms or from misuse of our services.

  • While we take great care in delivering our services, Dirty Duo is not responsible for pre-existing damages or wear and tear.

  • Clients should secure valuable or irreplaceable items before service.

  • We are fully insured for accidental damage, but we are not responsible for damage due to faulty or improper installation of items.

  • Any damage claims must be reported within two (2) days of service.

 

9. Safety Policies

  • To comply with OSHA regulations, our cleaning staff must wear shoes and use only company-provided step ladders.

  • Children must be under adult supervision during cleaning.

  • Aggressive pets must be secured during our visit.

 

10. Cleaning Preparation

  • Clients should remove personal items such as clothing and toys before cleaning for efficiency.

  • If additional tidying is required, additional billing time may apply.

 

11. Payment and Billing

  • Payment is due at the time of service unless otherwise agreed.

  • We accept checks, cash, major credit cards, and peer-to-peer transfer apps (Zelle, CashApp, PayPal).

  • Invoices for card or app payments are sent within two days of service.

  • Returned checks incur a $30 fee.

 

12. Fee Adjustments

  • As operating costs increase, cleaning fees may be adjusted with prior notice.

  • We strive to give as much notice as possible for any price increases.

 

13. Initial Walk-Through and Customized Cleaning Plans

  • During the initial walk-through, our staff will assess cleaning needs and create a customized cleaning plan.

  • A checklist of completed work is provided after each cleaning.

  • Additional requests not included in the plan may result in additional charges.

 

14. Intellectual Property Rights

  • All content, including text, graphics, logos, and images on our website, is the property of Dirty Duo and is protected by copyright, trademark, and other intellectual property laws.

  • Users may not copy, distribute, or reproduce any part of our website or branding materials without our express written consent.

  • Unauthorized use of our intellectual property may result in legal action.

 

15. Changes to Terms

We may update these Terms from time to time. Continued use of our services after changes are posted constitutes acceptance of the revised Terms.

 

16. Governing Law

These Terms are governed by and construed in accordance with the laws of the state in which Dirty Duo operates, without regard to its conflict of law principles.

 

17. Dispute Resolution and Arbitration

 

17.1   Negotiation and Mediation. In the event of any dispute, claim, or controversy arising out of or in connection with these Terms, the parties shall first attempt to resolve the dispute through good faith negotiations. If the dispute cannot be resolved through negotiations, the parties agree to submit the dispute to mediation before a mutually agreed-upon mediator, who shall be a neutral third party with experience in the subject matter of the dispute. The mediation process shall be conducted in accordance with the rules of the American Arbitration Association (AAA) or any other agreed-upon mediator.

 

17.2   Binding Arbitration. If the dispute is not resolved through mediation within thirty (30) days following the initiation of the mediation process, the dispute shall be submitted to binding arbitration in accordance with the rules of the AAA, and the judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Arbitration shall be conducted in the state in which Dirty Duo operates, unless otherwise agreed by the parties. The arbitrator’s decision shall be final and binding, and any appeal shall be limited to the grounds set forth under applicable arbitration law.

 

17.3   Waiver of Class Action. The parties mutually agree that any arbitration shall be conducted only on an individual basis and not as a class, collective, or representative action. The parties waive any right to participate in a class action, collective action, or any other representative action related to the dispute.

 

17.4   Costs and Fees. Each party shall bear its own costs and expenses related to the dispute, including but not limited to legal fees, except as may be awarded in the final arbitration award. The prevailing party in any arbitration shall be entitled to recover its reasonable attorneys’ fees, costs, and expenses from the non-prevailing party.

 

17.5   No Injunctive Relief. The parties expressly acknowledge and agree that the resolution of any dispute shall be conducted exclusively through arbitration, and that no party shall seek or obtain any injunctive relief or other equitable remedies from any court of law, except as may be necessary to compel arbitration under this section.

 

18. Contact Information

If you have any questions about these Terms, please contact us:

Dirty Duo
support@dirtyduocleaning.com
(252) 766-1003

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